#Course

Management

Advanced / 2 days

This course builds and expands the people management behaviors needed for company management to develop a culture of positive performance practice within the Company that fosters excellence in customer experience and delivers business growth.

By the end of this training learners will be able to:

  1. Explain how positive performance management boosts brand attributes and customer experience standards.
  2. Identify and address performance issues promptly.
  3. Set clear goals to enhance team and individual performance.
  4. Communicate assertively to build trust in daily management.
  5. Assess and fulfill team training needs for improved performance.
  6. Apply constructive feedback in tough situations.
  7. Evaluate and document performance objectively, reflecting brand attributes.

The best managers earn more!

$1,500 - 3,000

What you'll learn

Download syllabus

  • Module 1: Creating a Positive Performance Management Culture


  • Module 2: Identifying Standards of Performance


  • Module 3: Setting Goals and Communicating Effectively


  • Module 4:Training your team to achieve performance standards


  • Module 5: Observe and Monitor Performance


  • Module 6: Engage and Motivate Individuals to Seek Solutions to Performance Gaps


  • Module 7: Giving Performance Feedback in Difficult Situations


  • Module 8: Coaching for better results


  • Module 9: Evaluating and Reviewing Performance

    Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.

  • Module 10: Formal Performance Procedures Specific to Company


Your guide in...

Management

Efficient management involves orchestrating resources, processes, and people to achieve organizational goals effectively while adapting to dynamic environments.