#webinar 1

Effective Customer Service

Intermediate / 3 hours

In this webinar, you will:

• Acquaint yourself with the organization's service standards.
• Evaluate the significance of customer satisfaction and loyalty for the organization.
• Learn appropriate customer service etiquette and behaviors.
• Investigate the reasons behind customer attrition to mitigate churn effectively.
• Explore the various stages of customer service delivery and appreciate the distinctiveness of each phase.
• Understand the concept of trust, and acknowledge the repercussions of mistrust.

Speaker | Mikayel Dallakyan

#webinar 2

Emotional Intelligence

Intermediate / 3 hours

In this webinar, you will:

• The concept of emotional intelligence
• Components of emotional intelligence
• Components of emotional intelligence in action
• A tool for managing strong emotions

Speaker | Mikayel Dallakyan

#webinar 3

Impactful Sales

Intermediate / 2 hours

In this webinar, you will:

• Get to know us and our customers
• Identifying the client's deep problems
• SPIN sales to solve deep problems

Speaker | Mikayel Dallakyan